Shipping

Where do you ship from? What days do you usually ship?

I ship from New York. I ship orders out usually within 1-3 business days and delivery time is different for domestic and international orders. Any orders placed from Friday to Sunday will start shipping on Monday or the next business day. Please note, during any holiday or sales period, orders can result in longer shipping times. Please view the USPS Holidays & Events that may affect shipping.

How do you ship US orders?

I ship via USPS First-Class package within 1-3 business days. This includes a tracking number and delivery usually takes 2-6 business days. If you need your package ASAP, I recommend USPS Priority Mail which can deliver in 1-3 business days. If you're interested in this option, please let me know and I can create a reserved listing for you to purchase.

How do you ship international orders?

I ship to most international countries via USPS First-Class package within 1-3 business days. This includes a tracking number and delivery can take up 6-8 weeks. Unfortunately, international shipping costs are pricey and I am unable to lower shipping costs. Please understand that international buyers are responsible for any import taxes, custom duties, and/or fees imposed by their country's laws and regulations. I cannot estimate how much duties you will pay but your local customs should be able to estimate the price.

To EU and UK customers: EU and UK legislation may require VAT (Value Added Tax) to be charged to items being shipped ​to your country. So, importing something will likely incur an additional fee from the postal service in your country.

I entered in the wrong shipping address, can you ship my order to another address?

If you entered the wrong address, please let me know immediately. I can change your address before your order is shipped. However, if your order has already been shipped, I’m unable to change your address. In this case, we will have to wait until your package returns to me. Once I receive your package, you will need to pay for the second shipping cost and I will send you your new tracking information.

Do you offer upgraded shipping?

Yes, I offer upgraded shipping on US orders only. Please let me know if you want your order sent with USPS Priority or Express shipping. Please note that upgraded shipping will cost more than the standard option. I will send you an invoice for the extra shipping cost.

I'm in New York, can I pick up my order? Do you have a physical location?

At the moment, I only sell online and I'm not set up for in-person pickups. You can find some of my products in these New York shops.

I think my package is lost OR tracking shows that my item is delivered but I didn’t receive it.

This happens to me too! Unfortunately I have no control over delivery once I drop off your package at the post office. Please check with your neighbors or all the places your mail could be delivered and contact your local post office to let them know first. I recommend waiting a few days to see if the package shows up. I notice that it usually arrives the next day or two but if your package does not arrive within that week, please contact me.

I’ve changed my mind, can I cancel my order?

I try to send out orders as soon as possible so please contact me ASAP to cancel your order or change delivery details.

What happens if my item arrives broken/damaged?

All items are packaged carefully to ensure your item arrives safely. In the unlikely event that your item arrives damaged, please contact me as soon as possible with a photo of the broken/damaged item and I will send you a replacement.

My pins have become damaged or worn over time, can you send me a replacement?

If your item was damaged during their postal journey or shortly after (14 days of delivery), I am happy to send you a replacement. I do not offer replacements for items that have been delivered to you beyond 14 days or items that were intentionally damaged.

Do you offer returns or refunds?

I put a lot of care in every package I send out. I hope you’re always happy with your purchase, but if you’re unhappy with an order, please don’t hesitate to contact me. I’ll do everything I can to resolve any issues or concerns. I offer refunds on purchases returned in original and unused condition. Please contact me within 14 days of delivery and ship items back within 30 days of delivery. Please understand that you are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value.

FAQ

Do you take on commissions/custom work?

At the moment, I’m unable to do custom work but I hope to offer this option in the future.

Can I use your design for my tattoo?

If you're interested in having one of my designs tattooed, please contact me at gilbuena.justine@gmail.com. My tattoo fee is $30/design and I will email you my tattoo permission release form to take to your tattoo artist. This is only for my existing work and not for custom tattoo designs, I'm currently unable to take any custom tattoo requests.

What software or programs do you use for drawing and designing your products?

I use the Procreate App on an iPad Air 4th generation with an Apple Pencil 2.

What are your favorite materials for traditional work?

I love Derwent 6B graphic pencils, Muji fountainpen, Prismacolor pencils, Midori Sketchbooks, Moleskine Art Sketch Albums, Traveler's Notebooks, Arches (Hot Press) and Holbein Acrylic Gouache.