Frequently Asked Questions
I have a question about my order, how do I contact you?
Email me any time with questions or comments at email@example.com or fill out my contact form and I'll get back to you as soon as possible :)
Can I track the shipping of my order?
Absolutely! I ship all packages with tracking numbers. Once your order is shipped, you'll receive a confirmation email including an order summary and tracking number.
I think my package is lost OR tracking shows that my item is delivered but I didn’t receive it :(
This happens to me too! Unfortunately I have no control over delivery once I drop off your package at the post office. Please check with your neighbors or all the places your mail could be delivered and contact your local post office to let them know first. I recommend waiting a few days to see if the package shows up. I notice that it usually arrives the next day or two but if your package does not arrive within that week, please contact me :)
I'm in New York, can I pick up my order? Do you have a physical location?
At the moment, I only sell online and I'm not set up for in-person pickups but follow me on Instagram @justine.gilbuena for any local market vending updates.
What happens if my item arrives broken/damaged?
All items are packaged carefully in a bubble mailer for extra protection to ensure your item arrives safely. In the unlikely event that your item arrives damaged, please contact me as soon as possible and I’ll do everything I can to help!
I’ve changed my mind, can I cancel my order?
I try to send out orders as soon as possible so please contact me ASAP to cancel your order or change delivery details.
Regarding Returns & Refunds
I put a lot of care in every package I send out. I hope you’re always happy with your purchase, but if you’re unhappy with an order, please don’t hesitate to contact me. I’ll do everything I can to resolve any issues or concerns :)
I offer refunds on purchases returned in original and unused condition. Please understand that you will have to pay for the return shipping.
Rubber Back vs. Locking Clasp
Shipping & Delivery
Where do you ship? Please tell me more about shipping and delivery.
Sure thing! I ship everywhere around the world from New York. I ship orders out usually within 1-3 business days and delivery time is different for domestic and international orders. Any orders placed from Friday to Sunday will start shipping on Monday or the next business day. Please click here for USPS holiday and events that may affect shipping.
- For domestic orders, I ship via USPS First-Class package within 1-3 business days, sometimes faster! This includes a tracking number and delivery usually takes 2-5 business days. If you need your package ASAP, I recommend USPS Priority Mail which can deliver in 1-3 business days. If you're interested in this option, please let me know and I can create a reserved listing for you to purchase. Priority shipping will cost $7.50.
- For international orders, I ship via USPS First-Class package within 1-3 business days, sometimes faster! This includes a tracking number and delivery can take 2-4 weeks, sometimes 6 weeks. Unfortunately, international shipping costs are pricey (at $10.00 for Canada and $13.50 for everywhere else) and I am unable to lower shipping costs :( Please understand that international buyers are responsible for any import taxes, custom duties, and/or fees imposed by their country's laws and regulations.
If you're interested in having one of my designs tattooed, please contact me. My tattoo fee is $30/design and I will email you my tattoo permission release form to take to your tattoo artist. This is only for my existing work and not for custom tattoo designs, I'm currently unable to take any custom tattoo requests.
Do you offer wholesale?
Yes :) If you'd like to carry my products in your shop, please fill out my wholesale form.